You’re the leader of your organization. It’s lonely at the top. A lot of people are counting on you. Some of them expect you to work miracles. Others want you to tell them the future. What you need is a safe place to sort things out and a fresh, outside perspective that’s simple, forthright, and without bias.
You want to hone your perceptions, elevate your communications, and get some honest feedback. You don’t need a conjecture or supposition or a recommended reading list. You want a sustainable process that is mapped to an executable plan. You want your team to be clear on what you expect and what’s expected of them. In short, you want something better than what you’ve got now.
Acknowledging you might need a coach is not an admission of failure. Instead it is a request for assistance, recognition that there is something you wish to achieve or correct that is of such importance, you are willing to look beyond yourself. Our definition of coaching is “a transfer of knowledge”, helping you see things in a new way and put them into practice. We believe that there is a logical end point to a coaching relationship - it’s when you have received what you needed and you are able to employ it in a sustainable manner.
Coaching is highly beneficial when there is an established foundation of trust, an admitted need, earned respect, genuine authenticity, and complete confidentiality. You don’t jump into a coaching relationship; you cultivate it. It’s a two-way street that can yield distinctly fruitful and favorable results. The Medlin Group’s executive level coaching process typically includes one-on-one confidential Discovery interviews with those who interface the most with you. Through direct observations, input, and trended Discovery feedback, we focus our coaching with you on those areas that will yield the greatest impact.
Do others see you as you see yourself? Often we think more highly or more poorly of ourselves than is really true. And if you’re the leader, only a few people may have the courage to tell you what they really think. But as outsiders, they will probably tell us. The Leadership Portfolio is a customized leadership plan based on collection of reports, observations, and insights that are gathered from a variety of input sources – you, your team, your colleagues, your advisors, your Board and, in appropriate cases, your clients. You’ll get a real-world lens on how they think you’re doing. Often the results can be shocking! They think you’re doing better than you thought. And they have some terrific ideas for you to leverage.
If you don’t publicly and clearly state what your values and standards are, how can others adhere or live up to them? And if there aren’t outcomes for doing so, what’s the incentive for them to even try? It’s not good enough to run your organization with expectations because you’ll be the only one disappointed if they aren’t met. Instead, declare the line in the sand – those things you’d stake your reputation on and those things that really push your buttons. Our methodology and process can help you pinpoint and articulate your non-negotiables in a written, defined format that can be published throughout your organization.
What if the job could tell you what it really needed before you hired someone to do it? If the job could talk, it would clearly and uncompromisingly identify the knowledge, personal skills, hard skills, behaviors, and intrinsic rewards that are needed for superior performance. Unfortunately, our personal biases prevent most people from hearing the job talk.
The methodology we use is a measureable, documentable, and sustainable process that cuts through the chatter and supposition. We help distinguish the behavioral traits, intrinsic motivators, skill competencies, and acumen indicators that the job itself requires. These collective attributes become part of a customized job benchmark against which you can assess both new hire candidates and existing employees, comparing them to what the job says it wants as well as to each other.
Failure to use assessments as a part of your hiring or screening process limits your ability to accurately select superior performers. Hiring the wrong person is costly, painful, and wasteful. There are a lot of assessment tools out there and some of them only give a small glimpse of the total picture. When you select The Medlin Group’s assessment tool, you will have selected a high quality, business-centric, validated instrument. In combination with personalized interpretation from someone like us who understands your business needs, culture, plans, and ambitions, you will significantly increase your potential for hiring success.
The individual you’re thinking about already works in your organization. Perhaps they’re doing a superior job and you are contemplating promoting them. Perhaps they are not performing to expectations and you don’t know why or what to do. Either way you want an outside lens on things before you make further investment decisions in this critical resource. You don’t want favorable or unfavorable one-sidedness to cloud making the right decision. You want to know what’s behind the curtain. That’s what we do. Using our Discovery interview process, we can help you find out what’s going on and provide you relevant recommendations on what to do about it.
Do you know how you come across to others? Do you understand how they “hear” you? Do you even care? You should, because effective communications is widely and consistently affirmed as one of the top 10 qualities of a great leader. What you say matters as much as how you say it. This is not just about expressing; it’s about inspiring – getting your message through to others who, based on their unique style, interpret what they hear through their own filters. The Medlin Group’s online leadership and communication assessments provide you with a personalized report and readout about your style, about how you come across to others, and about how you can effectively adjust how you say things to become an even better communicator.
“Where is your organization going?” It’s a simple question but one that often yields a glib or vacant answer. Yet it’s really important to answer this clearly and consistently– for your employees, your partners, and other constituencies that you depend upon. Knowing where you’re headed is critical to getting there.
Strategic planning, also called direction setting or destination setting, is the grid through which you sift the major decisions facing your organization. If something doesn’t support you getting to your planned destination you shouldn’t do it. The Medlin Group offers a process to help you sort out your strategic plan, define a direction, put specific milestones in place, identify relevant success metrics, and determine the tactical steps to get you there. Everyone that plays a role in your organization needs to know where you are going and how you will get there. Once they do, they will understand their role and contribution in facilitating smooth and successful arrival.
How do your know if you’re doing the right things in the right way to get you to your business goals in the desired timeframe? As you business grows, so does its complexity. Which means the more you grow, the more intricate things become. The CEO’s priority on people, process, and profit must adapt depending on the company’s current growth stage. In fact, the CEO’s leadership modality needs to adjust as well. This is only part of the story. In addition, there are 27 main business challenges that impact every growing business. We can help identify the ones to focus on first given your company’s unique stage in its growth. This offering is available for companies with 2 – 500 employees.
"It is my pleasure to share an unconditional and enduring recommendation for The Medlin Group. I have worked with Ken & Judi Medlin for over 20 years - first as a colleague of Ken's at AT&T and then as a client of The Medlin Group in two distinct sales leadership roles and challenges. While at AT&T, I had the opportunity to lead a turnaround of the Mid Market business segment. I engaged Ken & Judi to build a leadership framework to baseline and develop the skills of my leadership team and to establish a foundation to engage each other in teamwork to accomplish a seemingly impossible turnaround goal. This work led to significant transformation of our go to market model, selling strategy, and of course, sales management practice. Ken and Judi were instrumental in clarifying our challenges and bringing a highly customized solution including a broad array of tools, case studies, and workshops that spanned over three years together. This work created a common language, a shared understanding of our goal, and a level of teamwork that was directly related to our successful outcome - we did turnaround the business and delivered excellent results across the multiple dimensions of revenue growth, market position, customer experience and satisfaction, employee retention, accounts receivable, and profitability. In parallel to the work with our leadership team, we expanded the engagement with The Medlin Group to work with our front line team to assess ability and potential and to introduce the role-play approach into our sales development program. Ken and Judi are expert in this approach - and expended a lot of blood, sweat, and tears with our leadership and front line sales team to implement this strategy as an on-going tool in our program. In my view, this is the single most important investment a sales team can make to increase skill and effectiveness in a solutions oriented, account managed relationship with business customers. As Vice President of Sales at Bucyrus, I asked Ken and Judi to perform a leadership assessment and workshop with my new sales leadership team. Although this engagement was simpler and shorter - it set the stage for my new leadership team to tackle another seemingly impossible goal. We delivered a record result - and a sequential 44% increase in sales. Of course, there were many aspects to this performance - but the ability to function effectively as a leadership team in the face of challenging goals must start with a clear objective and a functioning leadership team - this is a sweet spot for The Medlin Group. Ken and Judi bring diverse real world leadership experience, functional know how, professional program management, and most of all - an authentic desire to help people and teams perform to their greatest potential. I am happy to recommend Ken and Judi and look forward to my next opportunity for their support and partnership! "
VP, Sales & Marketing Operations
Caterpillar Global Mining